Returns & Exchanges
At Horlicks, we strive to ensure the highest quality for our nutritional products; however, due to the consumable nature of our goods, returns are only accepted for items that arrive damaged or incorrect. Please ensure all return requests are initiated within 7 days of delivery to maintain food safety and quality standards.
Initiate Your Request
Contact our customer support team via email with your order number and clear photos of the damaged or incorrect Horlicks product.
Verification Process
Our quality assurance team will review your claim within 48 hours to ensure it meets our safety and hygiene return criteria.
Packaging for Return
If approved, place the unopened item in its original shipping box to prevent further damage during transit.
Refund or Replacement
Once the item is received at our warehouse, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing